Frequently Asked Questions
We strive to offer you the best possible service. If you are not satisfied with the information given on our website, then please contact us at 2105152570 or any time & day on our email or contact form for any query you may have (please include any important details for your fastest service).
Who are we and why should you choose us?
We are a factory producing women’s evening and bridal shoes, with experience since 1978 and in 2015 the new generation modernized the company following the spirit of new developments. We know extensively the subject of women’s footwear so we will serve you 100% appropriately due to our extensive experience. Trust is an essential element of a long-term customer-store relationship that we have been developing and maintaining faithfully for 37 years. Learn more about us and our products by clicking on Who We Are.
I want a specific custom-made wedding shoe for a wedding. How do I get it?
Call us at 2105152570, tell us the shoe code and size and if it is not available in one of our customer stores then we will make it especially for you.
How will I be informed about the execution & progress of the order?
Once you complete your order by pressing the ‘Confirm Order’ button, within hours it will be mailed. you will also be informed immediately (automatically) to the email you have provided, with all the details of the order (product cost, sizes, and the total value of your order).
How can I find what I’m looking for faster?
At the top in the middle of the page there is a ‘Search Here’ field. If you type in a word like ‘platform’ and click on the magnifying glass icon then it will show you all products containing that word. Instead of entering the full word ‘platforms’ or ‘platforms’, you can enter the first 3-4 letters, e.g. ‘plat’.
You can pay in various ways such as cash on delivery, bank deposit, online payment via web banking, payment via Paypal.com, payment by debit or credit card via Paypal,
while in our store by cash or credit card (with interest-free installments). For more detailed information please click on PAYMENT METHODS.
What is the cost and delivery time of my order?
Our products are either available or manufactured in our factory and reliably mailed by courier and delivered in 5-10 working days throughout Greece. For more detailed shipping information and shipping costs, please click on SHIPPING METHODS.
Order delivery with the courier company of your choice;
If you wish your order to be sent by another courier company, then you must arrange the courier you wish (the courier’s charge is borne by the customer and is not covered by us). In this case, during the online ordering phase, select ‘Postal on Deposit’ and underneath in the comments field, write ‘I will arrange for my order to be picked up by the courier company of the day’. Then, let us know when the deposit of the order value is completed (by email or by phone) and we will inform you about the availability of your order parcel for pickup (during business hours).
What is a cash on delivery?
When we ship the product to the address you provide and you pay the distributor/shipping agent in cash upon receipt. This way, you do not prepay and do not use a credit/debit card.
Can I add an additional product to the order I have already completed?
Of course, if your order has not been delivered to the courier/distributor. In such a case please call us at 2105152570 (during business hours) as soon as possible after the initial order. If adding up the extra product allows for free shipping, then it will be.
Can I pick up my order from your location?
You can also book the product by phone and pick it up at our premises with the option of paying by cash or credit card. For more detailed information please click on SHIPPING METHODS.
Ways to return the product;
If you wish to return the product you received, then return it to us by post or to our store. Within our space there is of course much more variety. For more detailed information please click on RETURN METHODS.
If I am absent during delivery?
The delivery process will be repeated or the courier will call you to arrange a more convenient delivery date. For more detailed information please click on SHIPPING METHODS.
Cancellation/change of order (total or partial)
If it is not in the mailing process, then we will cancel it and inform you by phone or email. Let us know which products in the order you want to cancel (including order number, product code and size). If you want to order additional products to this order, then once you receive the cancellation notification, then place a new order and include in the message field the comment (Add to order ###) or they may be shipped separately as a new shipment with the normal COD charge.
The quality of our footwear and dedicated customer service is the reason for the company’s existence for 37 years, which has been further developed due to the trusting relationship between the customer and our company. Our shoes are designed, developed and produced with high-tech 3D design, automatic cutting and CNC production machines.
How will I receive updates with a list of new projects and offers?
You can subscribe for free to our newsletter list, getting the privilege to be informed about new products and offers. This can be done by subscribing your email to our ‘Newsletter’, located at the bottom right of our website, where you simply enter your email in the ‘your email’ field. If you want to stop updating in the future, you can request us with an email and the update will be stopped immediately.
What are discount coupons?
Periodically we send our registered members discount codes/coupons through our newsletters that you can use during your order by filling in the relevant field. This way, you get a reduction in the order value or a promotion. Discount coupons are not refundable, while the amount of the discount coupon can only be redeemed for online purchases at toptenfashion.gr and is not redeemed with money to the recipient. It can be used once for one purchase and is valid for a specific period of time.
Is VAT included in the product price?
Sure. The prices of the products, which are listed in our online store, are the final prices (including VAT). The customer pays the amount indicated in the Order Confirmation.
Why ‘Register as a Member’?
-It is a simple and quick process.
-You will see the history of your orders, (clothes, sizes, colors, date & number of order – date of receipt)
-We will serve you faster and better
-You will receive (if you want) automatic updates (Newsletters) for new products and offers
-You will be able to place each new order faster
-You will be able to check each phase of the order until its final availability for pickup (also by email notification).
-You will have access to your account and the ability to order from any computer by simply logging in with your email and password details
-You will be able to change your registration details (name, email, password)
The data & phone numbers you provide will be used only for the order-delivery process. They will not be used under any circumstances for advertising or distribution to third parties. They will be used to inform you about new products & offers only if you indicate this when you register or through your account or by phone.
There are 2 ways to register as a Member:
1. When ordering. When you add a product to the cart and then enter your address and email for delivery, at the bottom before the ‘Confirm my Order’ button, click inside the small box to the left of the description ‘Optional Membership Registration’, so that a new box opens where you will enter in the white field 5 Latin characters as a password to our website. Then click ‘Confirm my order’ to complete the order. You will now be able to log in to your account by clicking on ‘Login’ (top right) and entering your email and password. In your account as a Member you will see the history and analysis of your orders and you will be able to change your details and receive special offers in the email you have registered (if you want).
2. No order. To register ‘As a Member’ click on ‘Login’ (top right) and then in the left panel (New Member Registration), an email is entered. Then click on the ‘Register New Member’ button. On the next page, you enter your details. As a code is entered a code for use and login to our website. The required registration fields contain a red asterisk. Finally, click on the ‘Register’ button and you will be taken to your personal account page where you can change any of your details (address, email, password, etc.). Your registration details will be sent to the email address you provided. Now, whenever you log on to our website, you will be able to place orders directly and without having to re-enter your details and delivery address. Unless you log out by clicking on ‘Logout’ in the top right hand corner.
Forgot your password
1. Automatically send your password to your email
In case you do not remember the password for your existing account, you can follow the procedure below to have it sent automatically & immediately to your email:
At the top right, click on ‘Login‘. Then, in the ‘Registered user’ field, click on ‘Forgot your password?‘. In the ‘Enter your e-mail’ field, enter the e-mail address you provided during your initial registration. Click on ‘Recover’ and after a while you will receive a new password in your email. You will then be able to log in to your account (top right under ‘Login‘) with the new password.
The password you provide during registration (and the new password) is encrypted for your security and the only way to retrieve it is through the retrieval form and send it only to the original customer registration email. When logging in to your account, please use only English (Latin) characters.
2. Obtaining a password by re-registering with another email
In case of password recovery, you can re-register with another email. The difference will be that you will no longer be able to access the order history, account details and promotional coupons of your previous account.
How can I contact you?
You can contact us in the following ways:
1. Call us at 2105152570 (Mon-Fri: 8:00-17:00).
2. By text message using the Contact Form.
3. By sending a message to our email.
4. On the product page, you can send us your query about the specific product in the link: Product question).
In any case we will be glad to hear from you.
Did I not receive your answer to my question?
We respond within a few working hours. If you did not receive a reply, please check if our email was automatically moved by your email program to spam/junk. If you used the Contact Form for your query, your email address may not have been entered correctly. Please try again or call us.
If you have a problem, please contact us using the Contact Form, indicating your email address and the email client you use so that we can send you instructions on how to manage your emails.
Didn’t you find an answer to any of your questions?
We would appreciate it if you could let us know using the contact form, because it is important for us to answer your questions and improve our services. We will get back to you within 24 hours.